Frequently Asked Questions

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1. What is the procedure to get a quote?

2. How long does it take for a booking to be confirmed?

3. How long is the provided quotations valid for?

4. What information should be provided to get a quote?

5. From which specific areas & country NSL accept shipment?

6. Can I ship my hazardous cargo with NSL?

7. Do you provide complete custom clearing service?

8. Do you provide door to door services?

9. What is the difference between Ex-works, FOB & CIF shipment?

10. What is the difference between out -of- gauge and break-bulk cargo?

11. Who does the insurance of shipment?

12. How do I organize custom clearance for my shipment?

13. What are the major documents that I need to provide to NSL before and during my shipment process?

14. What are the documents required to submit in custom clearance Nepal during import process?

15. What are the documents required to submit in custom clearance during export from Nepal?

16. What are the basic term and condition under which custom valuation is done?

17. Can I get my original B/L before vessel sails if I have paid all the necessary charges?

18. Can I switch consignee or Shipper after B/L has been issued?

19. Can I change the details in B/L after issue?

20. How do I verify if my goods are actually shipped?

21. Whom do I need to speak in case my cargo has not arrived at delivery point at predefined time?

22. How long will it take for my cargo to clear through custom?

23. Can NSL accept Shipment payment anywhere besides the POL (Port of Loading) and POD (Port of Discharge)?

24. I need to change the delivery time of my cargo after shipment confirmation. Is this possible?

25. Can I change my place of discharge or final delivery point after I get my Bill of Lading (B/L)?

26. How do I cancel booking if need to cancel after confirmation?

27. What are detention charges and when it is applicable?

Inco Terms

Cost and Freight (CFR)

  • Export packaging, loading charges and delivery to the port are responsibility of the Seller. Export clearance responsibility is on the Seller.
  • Seller bears the cost of freight to the named port of destination.
  • Destination THC, unloading and import custom clearance are responsibility of the Buyer.
  • Insurance is on agreed term of both parties.
  • For CFR, Payment Terms is Freight Prepaid.

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Cost, Insurance and Freight (CIF)

  • The Seller arranges and pays for the transport to the named port or destination as per the agreement between the parties. Export clearance is the responsibility of The Seller . The Insurance is beared by The Seller till the agreed port.  
  • The Seller is responsible for loading the Goods/Container(s)/package(s) on the vessel.
  • The Risk transfers from The Seller to The Buyer, once the Goods/Container(s)/package(s) have been Loaded on

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Ex Work (EXW)

  • The Seller is responsible to make the good available for The Buyer at the agreed location (i.e. factory or warehouse or any).
  • The Buyer is responsible to bear the risk of Loading at the Load Port. Also the Export clearance responsibility is on The Buyer.
  • The Risk is transferred from The Seller to The Buyer at the agreed pickup location of the Goods/Container(s)/package(s).
  • For EXW, the payment terms is

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Free On Board (FOB)

  • Export packaging, loading charges and delivery to the port are responsibility of the Seller. Also the seller takes the responsibility of export clearance and loading the purchase cargo onto the ship.
  • The decision to insure the Goods/Container(s)/Packages(s) depends on the Buyer.
  • Once the cargo loaded onto the carriage , the Risk transfers from Seller to Buyer.
  • Freight charges, destination THC, delivery to destination, unloading and import custom clearance are

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